Services
Inspection & Maintenance Program Management
Since its founding in 1982, Gordon-Darby’s philosophy has been to emphasize quality over quantity. As a result, we have an outstanding reputation for developing and operating highly successful programs.
Development and operation of vehicle emissions systems, electronic communication networks, data systems and I/M program management services have been an integral part of Gordon-Darby operations. For nearly three decades, the company has implemented and managed a variety of decentralized and centralized I/M programs in areas as diverse as the states of Ohio, Florida, Tennessee, Arizona, Indiana, New Hampshire and Texas.
Data & VID
Gordon-Darby has developed and operated data and VID services as part of all its decentralized and centralized I/M program implementations over the last two decades.
Gordon-Darby’s state-of-the-art data system design incorporates:
- Online analyzer-VID communications
- A vehicle registration database interface
- E-Cert issuance and tracking
- Electronic station billings
- Robust data warehousing
- Associated browser-based drill-down reporting
Information Systems
A critical element of all Gordon-Darby programs includes the development and implementation of vehicle inspection and license sales information systems. Currently, we host information systems for the Washington D.C, Arizona, New Hampshire and Texas programs, which involve millions of online transactions on an annual basis. We are currently implementing a new license sales system, including transitioning legacy data, for the Texas Parks and Wildlife Department.
Gordon-Darby combines an Agile development methodology with CMMI best practices, a fusion that has enabled us to successfully develop and deploy enterprise information systems for a wide range of government customers over the last 30 years. All projects have been completed on time and within budget.
Centralized Vehicle Testing
Gordon-Darby has designed, constructed, implemented and operated successful quality-driven centralized vehicle inspection facilities and networks for nearly three decades. In acknowledgment of the quality we bring to our inspection programs, the U.S. Environmental Protection Agency (US EPA) has recognized our centralized testing operations in Phoenix, Arizona as the benchmark enhanced I/M program for the entire United States.
Help Center Services
Gordon-Darby has extensive experience in providing Help Center services as an integral component of many of our programs. We pioneered the use of dedicated I/M program customer service hotlines beginning in 1984 in our Louisville program. Besides providing Help Center services to Louisville motorists for two decades, we have operated additional motorist and station hotlines for several of our other programs.
Data Analysis/Mining
As an inherently technical-based industry, the vehicle inspection business involves the collection and analysis of a tremendous amount of data. All motor vehicles that are tested must meet quantitative inspection standards in order to pass their test. We have created a number of critical data collection and analysis routines, including:
- Quality control and error checking Gordon-Darby personnel are expert at developing and applying advanced automated data QC and error checking routines.
- Trends analysis An important element of Gordon-Darby analysis efforts include trends analyses conducted on both test equipment calibration and other QC data, and vehicle test results.
- Pattern recognition and exceptions analysis Gordon-Darby’s triggers analysis procedures largely involve comparing the performance of individual test systems or inspectors to the performance of each group as a whole.
Public Info/Education
Gordon-Darby has extensive front-line experience in delivering large scale PI&E campaigns and services to motorists, the news media and others in the Arizona and Florida programs, as well as additional PI&E experience in other programs; e.g., New Hampshire. This experience, combined with dealing directly with millions of individual motorists in inspecting their vehicles over nearly 30 years, means that we fully understand the need to treat the I/M “customer” right.