Inspection & Maintenance Program Management
Since its founding in 1982, Gordon-Darby’s philosophy has been to emphasize quality over quantity. As a result, we have an outstanding reputation for developing and operating highly successful programs.
Development and operation of vehicle emissions systems, electronic communication networks, data systems and I/M program management services have been an integral part of Gordon-Darby operations since our beginning.
We were the first ever I/M program management/VID contractor in the United States. Beginning in Ohio in 1988, we provided network management and VID services to a 1,000-station decentralized inspection network in Cleveland and Cincinnati. This included the first widespread use of PCs equipped with floppy drives and the first ever electronic transmission of test data to a central database (VID) in the decentralized I/M environment. For more than two decades, the company has implemented and managed a variety of decentralized and centralized I/M programs in areas as diverse as the states of Ohio, Florida, Tennessee, Arizona, Indiana New Hampshire and Texas.
Led by President Jay Gordon, Gordon-Darby’s management team is comprised of highly qualified professionals, representing over 250 years of combined project management, program management and hands-on station and testing experience specific to the vehicle emissions testing industry. Gordon-Darby has remained focused on servicing our customers, and working to develop and perfect the next-generation of I/M test technology. As a result, our capabilities have continued to grow, but Gordon-Darby’s foundation has remained solid and true to our mission of delivering exemplary customer service and cutting edge technology.
Management Services- We have extensive experience and capabilities related to all facets of I/M program management, including:
- Overall System, Network, Database and Application Services
- Design, development and implementation
- Operation and hosting
- On-line data communications and transactions
- Enterprise network security
- Incident support and monitoring services
- Disaster preparedness and business continuity services
- Decentralized Inspection Network Implementation and Operation
- Design, development and implementation of overall networks
- Inspection station enrollments, equipment provision and service, and inspection oversight
- Basic and Enhanced Tailpipe/Evaporative Emissions, OBD and Safety Test Equipment
- Design, development, fabrication, installation, acceptance testing and implementation
- Operation and maintenance
- Equipment (hardware and software) testing, auditing and certification
- Field maintenance services for Gordon-Darby and private repair shop test units
- Advanced OBD kiosk and remote OBD equipment
- Administrative, Management and Enforcement Application Services
- Data warehousing and data mining
- Software applications/system functionality for station and inspector administration, management and enforcement
- Software applications/functionality for I/M program administration
- Extensive web-based reporting services, with drill-down capability
- State of the art triggers analysis and enforcement-related reporting
- In-house VIN decoder development and rollout
- Call Center Services
- Motorist and station/inspector help desks
- Technical hotline
- Inspector Training and Station/Inspector Certification
- Inspector testing and certification for private repair shop inspectors and Gordon-Darby employed centralized inspectors
- Vehicle tailpipe/evaporative emissions, OBD and safety inspectors/test procedures
- Classroom, hands-on and computer-based training and testing
- Station and equipment installation certification and training
- Quality Assurance and Quality Control
- All aspects of inspection network, test system operations and support applications
- Overt and covert station, equipment and inspector audits
- Working with I/M clients and law enforcement agencies to deter and prevent vehicle inspection fraud
- Invoicing, Accounts Receivable and Revenue Reporting
- Sticker/Certificate Inventory Management Services
- On-line sticker purchasing and authorization
- Cradle-to-grave tracking of new, used, missing and damaged stickers and certificates
- Public Information and Education (PI&E)
- Public outreach plan development and implementation
- Development/distribution of informational and outreach materials
- Comprehensive large-scale PI&E efforts
- Oversight of PI&E subcontractors
- Motorist Waiver Services
- Waiver issuance
- Waiver support (software systems and tracking)
Gordon-Darby management and development staff—most of whose I/M experience is all with Gordon-Darby—is highly skilled in working toward a common goal of on time, on budget, and problem-free program implementation. This team has NEVER failed in successfully implementing, transitioning to or managing a variety of I/M program designs and we do not expect to fail in the future.