Hotline/Help Desk Capabilities : Gordon-Darby’s hotline and help desk capabilities are an important element of the bundled package of delivered in-house services that we provide to our vehicle inspection program customers.  By providing hotline/help desk services that are fully integrated with other program activities (e.g., field service on test equipment, inspection information and referee services to motorists, general program and network management, etc.), the company is able to enhance its offering and provide improved overall customer service.  Gordon-Darby could provide similar hotline/help desk services, bundled with additional services, to other business sectors.