History

Gordon-Darby – a leading provider of government services for nearly 30-years – is a privately held Kentucky-based corporation, founded in 1982.
We have a tremendous record of government services technology projects, having successfully implemented and managed numerous information management and other technology projects with no failures. The company provides a range of government services, from equipment manufacturing and sale to managed decentralized programs to full-scale, contractor-operated centralized programs and license sale systems.
Gordon-Darby’s service and operations extend to two parallel industries: the vehicle emissions inspection technology industry and license sales systems. We provide: the design, development, construction, implementation, operation and management of vehicle inspection networks, vehicle emissions testing systems, point of sale systems, electronic communication networks, and data management and central database services (data warehousing, administrative and reporting functions, etc.). We also provide comprehensive call center services to both the public and system users, and field support services to vehicle inspection stations and license sales agents.
Throughout our history, we have amassed outstanding performance references provided by our satisfied customers. We value quality over quantity and are intentionally not the biggest technology contractor, in order to continue to serve our customers to the best of our ability. Our longevity is a testament to our commitment to our customers and our continued ability to successfully serve them by giving them highly responsive service specifically designed to meet their individual needs.
Gordon-Darby currently provides services for the: New Hampshire Department of Safety, Division of Motor Vehicles (DMV); Texas Commission on Environmental Quality (TCEQ); Arizona Department of Environmental Quality (ADEQ); District of Columbia, Department of Motor Vehicles; and the Texas Parks and Wildlife Department (TPWD). We have also provided services to the states of: Ohio; Indiana; Kentucky; Florida; Tennessee and Louisiana.
Areas of Expertise
Specific areas of experience and capabilities include:
- Overall systems and database design, development, implementation, operation and hosting.
- Centralized, decentralized and hybrid vehicle emissions and safety inspection (I/M) program management.
- Point of sales (POS) system design, deployment and program management.
- Vehicle emissions, OBD and safety test equipment design, development, fabrication, acceptance testing, implementation, operation and maintenance.
- POS license (e.g., hunting and fishing) sales equipment design, testing, deployment and service support.
- Centralized test-only vehicle inspection facility and network design, construction, implementation and operations.
- On-line POS license sales and vehicle emissions, OBD and safety inspection data communications and transactions.
- Training large numbers of vehicle emissions, OBD and safety inspectors, POS License Agents, and other end-users, delivered via classroom, hands-on and computer-based training (CBT) approaches.
- Quality assurance of all aspects of vehicle inspection network and test system operations, including overt and covert audits of inspectors, stations and test equipment.
- Quality assurance and ensuring the financial integrity of license sales system operations, including comprehensive tracking and proper accounting of transactions.
- Vehicle inspection fraud detection, deterrence and prevention. This includes design and implementation of a professional internal affairs-based approach to enhancing program performance, and development and use of best of breed data analysis triggers.
- Providing the lead in I/M program-related public information and education (PI&E) activities, including providing plan development and implementation. Most of Gordon-Darby’s large I/M program implementations have included PI&E as part of the contract scope.
- Vehicle waiver-related support, including waiver issuance in some programs, and waiver support (software systems and tracking) in others.
Gordon-Darby’s team:
- Is a seasoned, proven team with nearly three decades of successful operation
- Has decades of project management experience
- Has always provided on-time project delivery
- Consists of an all US-based development group
- Operates a US-based Help Desk
- Has never experienced a failure, either in implementation or operations
Gordon-Darby produces its own hardware integration and software systems. Because we design and build our own systems, we thoroughly know these systems. The senior designers who created our first program, and every program thereafter, are still with Gordon-Darby. They have been and continue to be involved with upgrades to the systems, thus maintaining an exceptional and unequalled knowledge base. We combine a limited number of hardware components obtained from outside vendors with internally manufactured equipment to create our own systems.
Program Operations
Gordon-Darby currently employs about 250 people in our current Arizona and New Hampshire program operations as well as at our corporate headquarters, data center, license sales service depot and call center in Louisville, KY. Since its founding in 1982, the philosophy of the company has been to emphasize quality over quantity. As a result, we have developed a solid reputation for operating highly successful programs and are well-known for our efforts aimed at improving vehicle emissions test procedures, inspection equipment and license systems point of sale efficiency. Successful programs include:

- Implementation and operation of new Texas Parks and Wildlife License Sales System – 2012 to present.
- Design, development and operation of the new Texas Information Management System (TIMS+) – 2007 to present.
- Implementation and operation of short-term VID solution for District of Columbia centralized inspection program – 2005 to present.
- Implementation and management of New Hampshire statewide decentralized OBD and safety inspection network – 2004 to present.
- Field service and maintenance of OBD/safety test equipment in the decentralized Baton Rouge, Louisiana, OBD and safety inspection program – 2004 to present.
- Implementation and operation of the centralized emissions inspection network in Maricopa (Phoenix) and Pima (Tucson) Counties, Arizona – 1989 to present.
- Implementation and operation of the centralized emissions inspection network in Jefferson County (Louisville), Kentucky – 1983 to 2003 (program cancelled by Kentucky State Legislature).
- Implementation and operation of the centralized emissions inspection network in Hillsborough/Pinellas and Broward Counties, Florida – 1991 to 2000 (program cancelled by Florida State Legislature).
- Implementation and management of Cleveland and Cincinnati, Ohio, decentralized visual anti-tampering inspection network – 1987 to 1996 (program replaced by new centralized emissions testing network).
- Implementation and maintenance of centralized emissions inspection network in three counties in Indiana – 1989 to 1997.
- Implementation of automated centralized safety and emissions inspection network in Memphis, Tennessee – 1986-1987.
Major Accomplishments
As a primary innovator in the technological advancement of the vehicle emissions testing industry, Gordon-Darby has pioneered many new techniques and processes that have subsequently become standard in today’s I/M programs. In collaboration with the U.S. Environmental Protection Agency (USEPA) since 1984, we have continually strived to improve the I/M industry with the ultimate goal in mind: cleaning up the air we breathe.
The pursuit of this goal has led our company to achieve many industry “firsts” that have become standard practice in I/M programs throughout the United States. Brief summaries of Gordon-Darby’s major accomplishments are listed below.