History

History

Gordon-Darby – a leading provider of government services for nearly 30-years – is a privately held Kentucky-based corporation, founded in 1982.

We have a tremendous record of government services technology projects, having successfully implemented and managed numerous information management and other technology projects with no failures. The company provides a range of government services, from equipment manufacturing and sale to managed decentralized programs to full-scale, contractor-operated centralized programs and license sale systems.

Gordon-Darby’s service and operations extend to two parallel industries: the vehicle emissions inspection technology industry and license sales systems. We provide: the design, development, construction, implementation, operation and management of vehicle inspection networks, vehicle emissions testing systems, point of sale systems, electronic communication networks, and data management and central database services (data warehousing, administrative and reporting functions, etc.). We also provide comprehensive call center services to both the public and system users, and field support services to vehicle inspection stations and license sales agents.

Throughout our history, we have amassed outstanding performance references provided by our satisfied customers. We value quality over quantity and are intentionally not the biggest technology contractor, in order to continue to serve our customers to the best of our ability. Our longevity is a testament to our commitment to our customers and our continued ability to successfully serve them by giving them highly responsive service specifically designed to meet their individual needs.

Gordon-Darby currently provides services for the: New Hampshire Department of Safety, Division of Motor Vehicles (DMV); Texas Commission on Environmental Quality (TCEQ); Arizona Department of Environmental Quality (ADEQ); District of Columbia, Department of Motor Vehicles; and the Texas Parks and Wildlife Department (TPWD). We have also provided services to the states of: Ohio; Indiana; Kentucky; Florida; Tennessee and Louisiana.






Areas of Expertise

Specific areas of experience and capabilities include:

  • Overall systems and database design, development, implementation, operation and hosting.
  • Centralized, decentralized and hybrid vehicle emissions and safety inspection (I/M) program management.
  • Point of sales (POS) system design, deployment and program management.
  • Vehicle emissions, OBD and safety test equipment design, development, fabrication, acceptance testing, implementation, operation and maintenance.
  • POS license (e.g., hunting and fishing) sales equipment design, testing, deployment and service support.
  • Centralized test-only vehicle inspection facility and network design, construction, implementation and operations.
  • On-line POS license sales and vehicle emissions, OBD and safety inspection data communications and transactions.
  • Training large numbers of vehicle emissions, OBD and safety inspectors, POS License Agents, and other end-users, delivered via classroom, hands-on and computer-based training (CBT) approaches.
  • Quality assurance of all aspects of vehicle inspection network and test system operations, including overt and covert audits of inspectors, stations and test equipment.
  • Quality assurance and ensuring the financial integrity of license sales system operations, including comprehensive tracking and proper accounting of transactions.
  • Vehicle inspection fraud detection, deterrence and prevention. This includes design and implementation of a professional internal affairs-based approach to enhancing program performance, and development and use of best of breed data analysis triggers.
  • Providing the lead in I/M program-related public information and education (PI&E) activities, including providing plan development and implementation. Most of Gordon-Darby’s large I/M program implementations have included PI&E as part of the contract scope.
  • Vehicle waiver-related support, including waiver issuance in some programs, and waiver support (software systems and tracking) in others.

Gordon-Darby’s team:

  • Is a seasoned, proven team with nearly three decades of successful operation
  • Has decades of project management experience
  • Has always provided on-time project delivery
  • Consists of an all US-based development group
  • Operates a US-based Help Desk
  • Has never experienced a failure, either in implementation or operations

Gordon-Darby produces its own hardware integration and software systems. Because we design and build our own systems, we thoroughly know these systems. The senior designers who created our first program, and every program thereafter, are still with Gordon-Darby. They have been and continue to be involved with upgrades to the systems, thus maintaining an exceptional and unequalled knowledge base. We combine a limited number of hardware components obtained from outside vendors with internally manufactured equipment to create our own systems.

Program Operations

Gordon-Darby currently employs about 250 people in our current Arizona and New Hampshire program operations as well as at our corporate headquarters, data center, license sales service depot and call center in Louisville, KY. Since its founding in 1982, the philosophy of the company has been to emphasize quality over quantity. As a result, we have developed a solid reputation for operating highly successful programs and are well-known for our efforts aimed at improving vehicle emissions test procedures, inspection equipment and license systems point of sale efficiency. Successful programs include:

Young Hunter and Dog

  • Implementation and operation of new Texas Parks and Wildlife License Sales System – 2012 to present.
  • Design, development and operation of the new Texas Information Management System (TIMS+) – 2007 to present.
  • Implementation and operation of short-term VID solution for District of Columbia centralized inspection program – 2005 to present.
  • Implementation and management of New Hampshire statewide decentralized OBD and safety inspection network – 2004 to present.
  • Field service and maintenance of OBD/safety test equipment in the decentralized Baton Rouge, Louisiana, OBD and safety inspection program – 2004 to present.
  • Implementation and operation of the centralized emissions inspection network in Maricopa (Phoenix) and Pima (Tucson) Counties, Arizona – 1989 to present.
  • Implementation and operation of the centralized emissions inspection network in Jefferson County (Louisville), Kentucky – 1983 to 2003 (program cancelled by Kentucky State Legislature).
  • History
  • Implementation and operation of the centralized emissions inspection network in Hillsborough/Pinellas and Broward Counties, Florida – 1991 to 2000 (program cancelled by Florida State Legislature).
  • Implementation and management of Cleveland and Cincinnati, Ohio, decentralized visual anti-tampering inspection network – 1987 to 1996 (program replaced by new centralized emissions testing network).
  • Implementation and maintenance of centralized emissions inspection network in three counties in Indiana – 1989 to 1997.
  • Implementation of automated centralized safety and emissions inspection network in Memphis, Tennessee – 1986-1987.

Major Accomplishments

As a primary innovator in the technological advancement of the vehicle emissions testing industry, Gordon-Darby has pioneered many new techniques and processes that have subsequently become standard in today’s I/M programs. In collaboration with the U.S. Environmental Protection Agency (USEPA) since 1984, we have continually strived to improve the I/M industry with the ultimate goal in mind: cleaning up the air we breathe.

The pursuit of this goal has led our company to achieve many industry “firsts” that have become standard practice in I/M programs throughout the United States. Brief summaries of Gordon-Darby’s major accomplishments are listed below.

  • 2012
    • May 2012: Gordon-Darby was awarded the New Hampshire NHOST Management Contract

      • This contract allows Gordon-Darby to continue providing station equipment, software, data management, and data communications as well as support services for the New Hampshire OBD and Safety Inspection (NHOST) program. This includes support for more than 2,000 inspection stations and 15,000 inspectors along with a customer-oriented call center for both inspection stations and the public.

      March 2012: Gordon-Darby was awarded a six-year contract to implement and manage the Texas Parks & Wildlife Department’s (TPWD) License Sales System.

      • The TPWD contract includes:
        • License sales database system
        • Telecommunications network and electronic data transmission
        • Deployment and support of over 2,200 point-of-sale systems operated by approximately 1,800 License Agents, processing almost 2.4 million hunting and fishing licenses annually throughout the State of Texas
        • Support services, including call center and service depot
        • Data migration from current vendor

  • 2010
    • June 2010: Gordon-Darby was awarded a two-year extension for the New Hampshire NHOST Management Contract. Gordon-Darby will continue to:

      • Provide all station equipment, software, data management, and data communications
      • Support services for the New Hampshire OBD and Safety Inspection (NHOST) program, as it has since being awarded the contract in 2004

  • 2009
    • January 2009: Gordon-Darby completed on-time implementation of an updated vehicle emissions inspection system for the Arizona Department of Environmental Quality (ADEQ).

      • This effort included construction of three new state-of-the-art inspection stations
        • Internal and external refurbishment of all existing stations
        • Development and installation of new technology computer hardware, software and systems throughout the entire network
        • Conversion of selected test lanes to OBD-only (and automated gas cap) testing
        • Addition of dual-test OBD/gas cap inspection capability in all lanes

      • This complex project also involved rollout of the most advanced anti-fraud measures in the I/M industry, including daily iris scanning of all inspection employees and issuance of RFID wrist bracelets, which are then used for secure automated logon at all inspection lane positions.
      • Advanced video monitoring and recording systems were also installed which give Gordon-Darby and ADEQ management enhanced capabilities to monitor employee behavior and vehicle inspection performance online via the Internet.

  • 2008
    • December 23, 2008: Gordon-Darby was awarded U.S. Patent No. 7,469,171, Method and System for Vehicle Emissions Testing at a Kiosk Through On-Board Diagnostics Unit Inspection.

      • Award of this patent demonstrates the company’s continued success in and commitment to leading the I/M industry in developing new and innovative emissions inspection technology, procedures and processes.
        • It also means Gordon-Darby is currently the only US Government-approved provider of OBDII kiosks.

  • 2007
    • October 2007, Gordon-Darby successfully completed an on-time, seamless TIMS+ implementation.

      • This transition from the previous TIMS vendor took less than 9½ months and required absolutely no changes on the analyzer end
        • The TIMS+ system will receive over 6.5 million safety inspection and emissions tests annually
        • Gordon-Darby also delivered and is maintaining a comprehensive suite of communications and data hosting services, and program management and reporting applications that Texas is using to administer the decentralized “AirCheckTexas” I/M program.

      January 2007: the Texas Commission on Environmental Quality (TCEQ) contracted with Gordon-Darby to design, develop and operate the new Texas Information Management System.

      • The TIMS+ contract includes:
        • Telecommunications network
        • Central database system
        • Electronic data transmission
        • Over 4,000 emissions testing systems and more than 3,600 inspection stations in four major metropolitan areas in Texas.

  • 2005
    • As part of an emergency procurement in Washington, DC, developed and implemented a VID system that:

      • Included historical data, which was migrated from a complex, confusing and under-performing VID system.
      • Included OLTP database, plus a data warehouse and ad hoc database. These major information systems were based on our core NHOST technology for faster implementation and to deliver enhanced, robust performance. An administrative application, custom designed to meet client needs, was also developed and fully operational at program rollout.
      • Interfaced with ESP lane hardware and software, with all software changes kept to a minimum to speed implementation. As a result, we had to quickly design and interface the VID with existing data flows and formats from/to the ESP test systems.
      • Interfaced with the DMV’s Destiny database system. After determining applicable business rules and how to pass data elements between the two systems, new interface formats and data flows were developed to simplify and ensure the integrity of the transfer of vehicle identification and inspection status information.
      • Was implemented—from start to finish—in two months, which is the fastest ever major VID start-up.

  • 2004 - 2005
    • As part of a new I/M management contract with the State of New Hampshire, developed and implemented:

      • Statewide vehicle OBDII and safety testing.
      • Rollout of Gordon-Darby designed and built decentralized New Hampshire OBD and Safety Testing (NHOST) units to the 2,000 private repair shops participating in the program. Including both software and hardware design.
      • Electronic transmission system with open TCP/IP communications that links all NHOST test units to a central VID developed and implemented by Gordon-Darby. Stations were provided with the option of connecting via either high speed and dial up access from Day 1 of program operations, with about one-third opting for online high speed access.
      • Thin client tools that deliver:
        • Fast, secure real-time access to the VID from any browser, anywhere, anytime.
        • Fast, secure and easy-to-use access to multi-dimensional test data. Users can drill down along pertinent dimensions and download data for additional analysis.
        • Secure, user-friendly access to data for ad-hoc analysis that does not require knowledge of SQL.

      • Comprehensive Help Desk service for both motorists and inspection stations, coupled with mobile Referee units.
      • Developed and implemented a Computer Based Training (CBT) program that operates right on the testing unit.
      • Assist the State with public and industry outreach.

  • 2004
    • Developed and demonstrated a Gordon-Darby-patented user-friendly, tamper-resistant self-serve OBDII kiosk at the annual Mobile Sources/Clean Air Conference that was held in Colorado, in October 2004. Gordon-Darby’s OBDII kiosk incorporates:

      • Video and audio prompts through the OBDII test process, including Help functions designed to assist motorists in bar code scanning of the VIN, locating and plugging into the vehicle diagnostic link connector (DLC), etc.
      • Integral fraud deterrent features that are built into both the kiosk hardware and software, including a Gordon-Darby-built state-of-the-art VIN decoder, which are designed to minimize the potential for motorists to cheat on their OBDII tests.

  • 2002
    • Developed and demonstrated an extremely fast and user friendly vehicle information database (VID) and data warehouse system at the annual Mobile Sources/Clean Air Conference that was held in Breckenridge, Colorado, in September 2002. Gordon-Darby’s VID/data warehouse system incorporates:

      • Exceptionally reliable data collection from decentralized test systems using either dial-up or TCP/IP (Internet) based communications.
      • Web browser based access from user desktops or laptops to canned drill-down reports on data stored in the warehouse, with the requested reports provided in a matter of seconds.
      • Easy and fast download of data warehouse report contents or the underlying data.

      Added full OBDII test functionality to the Louisville program at very low cost and within three months of go-ahead authorization by the client, with no disruption in inspection operations.

  • 2001 - 2002
    • As part of a new emissions testing contract with the state of Arizona, developed and implemented:

      • OBDII testing on 1996 and newer vehicles.
      • Open TCP/IP communications protocol in the Arizona inspection facilities (between the lane computers and station servers, etc.).
      • Real-time communication of test results to the Arizona vehicle registration database using FTP transfers and XML formats.

  • 1999 - 2000
    • Developed additional innovative emissions testing technologies, including:

      • TransMass™, a software-based method that uses BAR97-type equipment to predict mass emissions during a transient drive cycle without the need for additional flow measurement hardware.
      • Remote Inspection Monitoring System (RIMS™), an Internet-based testing and communications technology that involves remote oversight of OBDII inspections in either decentralized or centralized inspection networks.

      Worked with the Arizona Department of Environmental Quality (DEQ) on numerous modifications to the Arizona emissions program:

      • Test system changes to implement more stringent testing in the Phoenix area. A new test process, the IM147, was developed in conjunction with Sierra Research.
      • Implemented more stringent gas cap standards in both Phoenix and Tucson.
      • Implemented snap-idle testing for large Diesel vehicles in Phoenix.

  • 1999
    • Worked with EPA on additional research projects related to the development of alternative test cycles and OBD II-related issues:

      • Collected research data in Phoenix regarding the effect on preconditioning concerns of conducting multiple Phase 2 (of the IM240) test cycles.
      • Solicited 1996 and newer vehicles to participate in an OBD II emissions test program.

  • 1998
    • Served on an EPA-organized subcommittee investigating technical issues involved in I/M checks of the vehicle on-board diagnostic (OBD II) systems.

  • 1997
    • Installed a high-volume ASM pilot lane for the State of New Jersey less than seven weeks after project approval.

      Worked with EPA on additional research projects related to investigating preconditioning concerns in enhanced I/M testing:

      • Conducted several months of ASM pilot lane testing in Tampa to collect research data aimed at investigating failure rates, test procedures, equipment performance, and ASM preconditioning concerns.
      • Collected research data in Phoenix regarding the effect on preconditioning concerns of modifications to the IM240 test cycle.

  • 1996
    • Worked with EPA to collect additional Phoenix data on the issue of inadequate preconditioning concerns with IM240 testing.

      Designed and implemented a fully automated, high-volume ASM pilot lane in one of our Tampa test stations.

  • 1995
    • Implemented IM240 for 1981 and newer vehicles in Phoenix, Arizona.

      • The program was one of the few IM240 programs in the nation to successfully start on time with no disruption of service and minimal impact to the public.
      • Conducted research program in Phoenix and released test data that first publicized the issue of inadequate IM240 preconditioning concerns.

  • 1994
    • Participated in the I/M technical review committee responsible for finalizing IM240 equipment specifications, quality assurance, and testing procedures.

      • Gordon-Darby has actively worked with EPA since 1983 to investigate and improve technical test procedure and equipment issues.

  • 1993
    • Implemented the Louisville, Kentucky inspection system upgrade under a new contract awarded in 1992. Industry firsts include:

      • First full-scale I/M program in the nation to include an enhanced I/M component—the automated pressure test.
      • Designed, manufactured, and installed new steady-state dynamometers that are field-upgradable to IM240 specifications.

  • 1992
    • Designed and implemented the FIRST fully automated, high-volume IM240 test lane in the world. The lane was installed in one of our Phoenix test stations for use by Automotive Testing Laboratories in an EPA research contract. Industry firsts include:

      • First application of automated calibrations and audits for laboratory‑type testing equipment.
      • First use of automated flywheel and horsepower selections on the inertia weight dynamometer. The system provided EPA with second-by-second purge analysis data that had never been available before.
      • First automated pressure test. Our system accommodated the individual characteristics of each vehicle to optimize the pressurization algorithm.
      • The success of our IM240 system was the first demonstration of the viability of that test process in the real world.

  • 1991
    • Gordon-Darby BAR90 analyzer units were certified by the Ohio EPA for sale to reinspection facilities in Cuyahoga County, Ohio.

      Designed, implemented, and began operation of inspection programs in two Florida zones: the Tampa and Fort Lauderdale metropolitan areas. Industry firsts include:

      • Oxides of nitrogen (NOx) emissions testing.
      • Totally automated safety inspection system comprised of Gordon-Darby manufactured sideslip testers, brake testers, front‑end play detectors, and integrated headlight testers.
      • Complex reinspection data collection network. Gordon-Darby served as an on-line communication link between the reinspection station analyzers in our contract zones and the State’s vehicle database.

      Designed, implemented, and began operation of Arizona’s inspection program in Phoenix and Tucson. Industry firsts include:

      • Designed and implemented a computerized “smart” waiver system that determines the appropriate waiver action based on the results of the integrated testing system.
      • Provided a higher level of service at lower cost than the previous contractor. The test fee dropped from $7.50 to $5.40 for passenger vehicles and from $25 to $5.40 for heavy-duty Diesel vehicles. More lanes and extended operating hours were added, resulting in about 1050 more lane-hours available per week. Service improved by 46% while the test fee was reduced by 28% at the same time.
      • Implemented internal covert audits as standard procedure in all Gordon-Darby centralized programs. Covert audits have since become an EPA requirement for all programs.
      • First use of electric eddy-current power absorbers in I/M program dynamometers. This new technology simplified dynamometer installation and operation and is now industry standard for steady-state dynamometers.

  • 1990
    • Designed and implemented the first BAR90-type centralized system in the nation for three counties in Indiana.

  • 1988
    • Designed, implemented, and began operation of decentralized anti-tampering system in Cleveland and Cincinnati, Ohio. Industry firsts include:

      • First computerized, software-prompted anti-tampering system.
      • First widespread use of PCs equipped with floppy drives in a decentralized, garage-type environment. The success of this program paved the way for the use of PCs in California’s BAR90 development.
      • Widespread use of modems as part of decentralized data collection network.
      • First program involving a network management and VID contractor responsible for providing test equipment to, collecting data from, and overseeing test system operations in decentralized test stations. The success of this program foreshadowed the VID and network management contracts that many states have now implemented.

  • 1987
    • Designed and implemented the first totally automated safety and emissions inspection program in the nation for Memphis, Tennessee. Industry firsts include:

      • Designed, manufactured, and installed automated sideslip testers and brake testers.
      • Headlight testers integrated into the automated system.
      • First application of digitally augmented infrared bench technology in an I/M application.

  • 1984
    • Designed, implemented, and began operation of the vehicle inspection program for Louisville, Kentucky. Industry firsts include:

      • First automated "computer matching" enforcement system.
      • First repair industry reporting system. We worked with the Jefferson County Air Pollution Control District to transform a concept into a data collection system that produced the desired results — a useful tool for the District and the public to gauge repair industry effectiveness. This feature is now a standard requirement in today’s I/M programs.
      • All equipment calibrations and audits were automated. This has become standard for all equipment, including safety components, in every Gordon-Darby program.
      • First automated waiver system integrated with the testing system.
      • Utilized customer service hotlines — a standard in all Gordon-Darby programs that is also becoming an industry standard.
      • The inspection system was up and running less than seven months after contract award, the shortest implementation time of any centralized program prior to that time.
      • This system was a primary source of emissions data for the EPA during the mid -1980s when there were few data available from other sources.